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Vision and values

CHS recognises that its staff are its greatest asset and that its business is its people.

There are four pillars of behaviour that underpin the vision of the Calderdale and Huddersfield NHS Trust and these are the values that all employees of CHS are expected to adopt: 

  • We put the patient first
  • We go see
  • We do the must dos
  • We work together to get results.

The company aims to create an environment and culture of openness, trust and honesty.  We encourage and celebrate diversity because broader perspectives, skills, experience and knowledge will enrich and enhance the value we bring to each other, our clients, shareholders and other stakeholders.

We currently have a workforce of around 450 staff based at Huddersfield and Halifax and we are committed to providing a range of quality services for our customers that offer value for money.

Currently our main services are:

  • Capital developments
  • Car parking management
  • Catering
  • Contract management
  • Domestic services
  • Estates management
  • Gardening
  • Linen services
  • Medical Engineering
  • Portering
  • Procurement
  • Property management
  • Fire
  • Transport
  • Equipment / Loan store service
  • Telecoms (Switchboard)
  • Ward hostessing.

You can find more information about our services on the 'About Us' page of our website.

 

VALUING DIVERSITY

CHS is an inclusive employer and service provider who values diversity in the workplace and commits to employ and develop people on the basis of their ability.

The Company will not tolerate any kind of discrimination, harassment, bullying or victimisation of its employees and will investigate any reported incidents in the workplace.

Our commitment to each other:-

We will treat everyone with respect, consideration and without prejudice.

We will respect others' privacy, dignity and preferences.

We will be sensitive to others' backgrounds, religion, beliefs or cultures as well as their gender, sexual orientation, age and any disabilities they are known or perceived to have.

We will avoid making assumptions and/or stereotyping others with respect to these matters.

We will avoid making derogatory and/or discriminatory comments, jokes or remarks, which may isolate and hurt others.


CHS will seek to resolve any informal or formal complaint via the Grievance Procedure and this includes but is not limited to mediation and counselling.  Any acts of discrimination, harassment, bullying or victimisation against employees or customers will be dealt with under the Discriminatory Procedure where appropriate.

 

STANDARDS OF PERFORMANCE AND BEHAVIOUR

Besides the 4 pillars of behaviours that are expected of and must be demonstrated by all our employees there are 7 principles with descriptions of associated behaviours to ensure there is clarity about 'the way we do things here' and to understand our expectations of each other: 

Principles Example Behaviours - 'I will'......
Be Respectful
  • treat everyone with courtesy and respect - be consistently friendly, welcoming and attentive and show kindness, compassion and empathy
  • focus on the needs or service users - present a positive attitude and offer 'excellent service with a smile'
  • anticipate, listen and respond to the needs of others
  • treat others as they would wish to be treated
  • respect diversity and value difference
Be Responsible
  • accept full responsibility for my words, behaviours, attitudes and actions
  • recognise the impact of my decisions
  • provide a service that I am proud of
  • reflect the Company values in all I do
  • act as an ambassador for the organisation
  • always give of my best
Be Accountable
  • act professionally and consistently at all times
  • own what is mine and follow things through
  • contribute to my team's collective responsibility
  • identify and escalate risks
  • add value to the organisation through what I do and how I behave
Be Courageous
  • support new ways of working
  • offer positive challenge to what we do and how we do it
  • seek out and give constructive feedback
  • participate in and contribute to frank and honest discussions
  • acknowledge and address my development needs
  • look for innovative solutions
Be Inspirational
  • look for and get involved in opportunities that improve services
  • develop myself and my colleagues
  • motivate, encourage and support others
  • demonstrate the passion and energy I have for my work
  • listen to understand - show genuine concern for others
  • act with integrity - lead by example and walk the talk
  • act consistently
Be Positive
  • promote a learning culture not a blame culture at every level
  • demonstrate a can-do attitude - 'how can we make this work?'
  • identify problems and focus on solutions
  • embrace, promote and support change
  • keep the 'big picture' in mind
  • demonstrate resilience in difficult times
Be A Team Player
  • share my ideas, skills and knowledge with others
  • recognise, celebrate and share success with my team, other colleagues and the company
  • work collaboratively and positively with others across team boundaries to get the job done
  • seek to build and nurture new relationships
  • recognise and value everyone's contribution
  • remember we are all working together
  • be loyal to my colleagues, my manager and the organisation.

 

 

 

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